Signature Flight Support, a flight support organization and distribution
network for business services, announced on Tuesday that it has
retained LRA Worldwide to measure customer satisfaction for its
global FBO organization. Signature has tapped LRA Worldwide to
implement SurveySmart, LRA's online customer satisfaction and
loyalty measurement service. LRA Worldwide will conduct qualitative
research with Signature customers with a focus on measuring customer
satisfaction, and will use its data to improve internal processes
for driving customer satisfaction and intent to return. Signature
Flight Support is at Booth 2300.
