ExxonMobil Sets Standard
With PremierCare Program

ExxonMobil Aviation, which claims the biggest single piece of the aviation fuels market with outlets at 700 airports, has instituted a certification system for its PremierCare training for line-service technicians at Avitat and other Exxon-branded FBOs.

"The general aviation community expects an extremely high level of service," says Richard Oldham, the company's U.S. general aviation manager. The new program will ensure the same standards are met across the company's FBO network. "The PremierCare Certification System is designed to help ensure that FBO line-service technicians meet those expectations in every respect, every time."

PremierCare includes initial training for new employees and advanced training for experienced employees. Each level consists of eight modules that cover such facets of the FBO business as safety, fuels and refueling procedures, aircraft servicing, quality control, and customer service. Classroom materials are available in both video and CD formats, ExxonMobil says, augmented by hands-on reviews with supervisory personnel.

Employees completing all instructional modules receive a Certificate of Completion and a PremierCare patch that is worn on the left sleeve of the line-service uniform.

The Initial Training badge is embellished in silver, and the Advanced Training patch in gold.