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agenda

DAY ONE - Wednesday, November 4, 2009
8:00 am	Registration & Networking Breakfast
8:30 am	Welcome and Opening Keynote from Forum Chairperson Continuous System Improvement Although process improvement starts one project at a time, a systems approach needs to be adopted as an important basis for future success. A conceptual framework of continuous system improvement will provide the basic model for an integrated logical approach to better understand what functions, issues, and analytical techniques are involved, where they belong and how they should be applied in a practical situation. David Garrison, Managing Director, Engine & Component Maintenance, Delta TechOps
9:00 am	Global Culture Change for CI Sustainment Alignment of MRO resources around the globe is integral to the achievement of operational excellence. This session will explore Goodrich's CI strategy and approach in its MRO campuses around the world and the success of these efforts. Guy Ogino, Director - Continuous Improvement, Goodrich Corporation
9:45 am	Throughput Accounting: Logical Alignment of Financials and Operations What happens when your operational improvements and increased sales are not reflected accurately on the Income Statement? For Republic Industries International, they realized that despite increased capacity, improved delivery and additional sales, the financial reports continued to show a decrease in profits. Using throughput accounting, they discovered the necessary tool to understand their business and focus on global improvements rather than just pursuing local improvements to significantly improve their bottom line. Jason Coslow, Director of Supply Chain Management, Republic Industries International
10:30 am	Networking Coffee Break
11:00 am	LSS Training and Employee Involvement on the Shop Floor Front-line buy-in is critical to ensuring the success of process improvement implementation. It has to be more than changing the culture, but having your shop floor embrace your initiatives towards excellence, and trained and equipped properly. Greg Emerson, VP Operations, Empire Aero Center
11:45 am	Cashing the Check on the Results of Continuous Improvement Upper management support, resources, training, effective facilitation, and employee involvement are all necessary for a successful LSS initiative. But at the end of the day all these enablers are wasted if the results of CI events and projects are not implemented and sustained. Hear how AA M&E is creating a culture of execution at the front line level to "cash the check" on CI. Charley Reese, Manager, Continuous Improvement, American Airlines
12:30 pm	sponsored by Networking Luncheon
2:00 pm	Transforming the Culture to Adopt a Lean Mindset Behavior and culture can drastically affect the potential success of an LSS project. Not recognizing, managing and properly aligning the organizational culture to the business improvement initiatives will result in wasted time, misunderstandings and frustrations, and unproductive, defensive behaviors. Steve Bernett, Program Director, FAA Logistics Center
2:45 pm	Focusing on the Right Metrics for Operational Excellence Evaluating performance metrics is essential to enhance process improvement, not just for value analysis and measuring operational success. Hear how P&W are using metrics to prioritize projects, leading them to drive and change the business. Specific project examples will be discussed. Mary Ann Cannon, Director, Quality & EHS, Pratt &Whitney Commercial Engines and Global Services
3:30 pm	Networking Refreshment Break
4:00 pm	Deploying Change Management for Operational Performance This session will dive into how Alaska Airlines is transforming operational performance (on time performance, bag rates, etc.) and sustaining the gains. A sanitized discussion on their revenue initiative for 2009 is aligned with their lean initiatives will also be shared. Joe Bowers, Director, Shared Services Lean Office, Alaska Airlines
4:45 pm	Closing Keynote Focusing LSS Principles to Directly Meet Your Business Challenges Challenged with constrained budgets and limited resources, businesses can no longer afford "Lean for the sake of Lean". Current economic times demand that we maximize our return on investment in Lean activities. Now more than ever, aligning continuous process improvement efforts with Key Business Initiatives is essential to the bottom line. Doug Allemang, Director of Lean, Rockwell Collins Services
5:30 pm	Close of Day One & Networking Reception
DAY TWO - Thursday, November 5, 2009
8:00 am	Networking Breakfast
8:30 am	Day Two Opening Session DELTA TECHOPS PRESENTATION & FACILITY TOUR With customer satisfaction as the number one goal, it is important to tailor and utilize LSS throughout the system. This presentation will review areas where Delta TechOps has implemented CPI processes including the areas that will be seen on the tour. This briefing will review the tools that were utilized along with the successes that were achieved. Gary Adams, GM, Engine Repair Shops, Delta TechOps Matt Sparks, GM, Engine Operations, Delta TechOps
9:15 am	Tour De-briefing For security purposes, all tour attendees must bring one (1) government issued ID as proof of identification.
9:45 am	Begin Departing for Tour
10:00 am	Delta TechOps Facility Tour Tour Details - In order to participate in the tour and instructional session, all Forum registrants must complete the online survey / sign-up form (included in the registration confirmation email). Tour sign-up forms will be accepted until October 28. All tour attendees must check-in and attend the tour debriefing (at the Crowne Plaza) at 9:15 am on Thursday, November 5.
12:00pm	Tour Concludes / Return to Crowne Plaza