Opening Keynote:

United Executive Presentation

• Kathy Cassley, Managing Director, Business Strategy & Process Improvement, United Airlines

With turbulent economic times and multiple re-organizations in management and workforce, how do you keep your LSS initiatives alive?  This session will explore translating improvement concepts into methods that are essential for, and flexible to, ensuring LSS is sustained throughout your organization.

• Patrick Doyle, Sr. Manager, Aircraft Maintenance, FedEx Express

Committing from the Top
Full commitment and communication from upper management is essential to the success of any process improvement implementation. Topics include Management-to-Management (M2M) implementation during CPI introduction and effective communication strategies from the back office to the front.

• Bill Norman, President MRO Services, TIMCO

Measuring Operational Excellence

Produced results are the usual measurement for success, but is it accurate, sustainable and at what cost? What are the metrics and factors that should be considered for long-term success? Identifying the right metrics is key to achieving optimal performance and determining future intelligence-based decisions. This panel will discuss vital measurements that need to be tracked, the "right" metrics to focus on, and accurately quantifying customer satisfaction and value.

• Bert van Wijk, Lean Six Sigma Black Belt, KLM Engineering & Maintenance

The Right Tools at the Right Time

Kaizen, TOC, value stream, Takt – so many tools, so many different ways to engage all members of the team to apply the right tools at the right time.  The approach to Lean will vary depending on what’s going on in your organization and where you are in the Lean journey. Hear how one company figured out how to use the right tools at the right time in order to increase profitability, maximize operating efficiency, reduce TAT, while enhancing the customer experience.

• Cristina Seda-Hoelle, General Manager – Strother Overhaul Facility, GE Aviation

Enhancing Applications to Improve Performance Excellence Programs
This session will dive into innovative strategies that go beyond the balanced scorecard and value stream mapping to re-invigorate your LSS methodologies for integrated enterprise excellence.

• S. Scott Ingold, Director, Continuous Improvement, AAR Landing Gear Services

Utilizing LSS to Manage Fluctuations/Unscheduled Maintenance

In this unique session, the 76th Aircraft Maintenance Group Transformation Team from Tinker AFB, Okla. will discuss how they quickly respond to changes and unpredictability; driving production demands in the ever changing environment of a Program Depot Maintenance facility with 1950's to 1980's era aircraft that continue to sustain the Air Force. In the effort to continually meet aircraft delivery schedules and to deliver consistent customer service, they leverage LSS and data analysis to identify constraints and variation in the current processes, develop process improvements and standard work that streamline decision making processes to meet unpredictable maintenance demands and workflow variation in aging fleets.

• Mark Enarson, Chief, 76th Aircraft Maintenance Group Transformation Office, Tinker AFB Oklahoma
• Kenneth Dunn, Lead Facilitator, 76th Aircraft Maintenance Group Transformation Office, Tinker AFB Oklahoma

Increasing Employee Accountability in Lean Six Sigma

For Lean Six Sigma implementation to be successfully adopted, employees at all levels must be engaged into an accountability-based culture focused on producing results. Fostering team members to take ownership of process improvement initiatives will ensure long-term success for the entire organization. Discover how motivating your workforce with accountability and ownership can drive efficiency and achievements.

• Moderator: Steve Montes, VP Commercial, Simpler North America
• Pastor Lopez, VP and General Manager, AAR Landing Gear Services
• Kathy Cassley, Managing Director, Business Strategy & Process Improvement, United Airlines

 

Day Two Opening Address: United Presentation & Facility Tour

Hear benchmarking approaches from United TechOps as they share real-world challenges and successes on maximizing process improvement tools to deliver customer satisfaction and profitable results. Through the application of lean principles, United Airlines utilized VSM, practical problem solving and Kaizen regimen to reduce Airbus C-check span time by 14%.

• Bonnie Turner, MD Maintenance / Aircraft O&R, United Airlines
• Dave Van Wart, MD Engine Overhaul & Repair, United Airlines

United Facility Tour

Explore and discover first-hand the tools and methodologies that United Technical Operations use to stay ahead of the game and lead the way as a full-service global MRO provider.

Please note that you must be registered for the Forum before you can register for the tour.  Separate registration is required.  Click here for more information.