Things With Wings

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  • CSeries To Iraq: Customer Is Always Right – Except When He Isn’t
    Posted by Joe Anselmo 9:45 AM on Nov 19, 2013

    The customer is always right – except when he isn’t.

    At a Bombardier press conference at the Dubai Airshow, the Canadian aircraft builder announced that Iraq Airways, the national carrier of Iraq, had signed a letter of intent (LOI) to acquire five CS300 CSeries jets, with options for another 11.

    But after the company passed out a press release with those details, Saad Al-Khafaji, the airline’s CEO and director general, proclaimed the deal was for “five firm orders,” plus five options and six “future options. Then the press conference concluded.

    So did Bombardier pull off a last-minute deal to convert the LOI into firm orders, giving a small but needed boost to its CSeries order book? Alas, it was not to be. A company official quietly confirmed that Al-Khafaji had misspoken and that, legally speaking, the order remained an LOI.

    Tags: tw99, dxb13

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