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  • The Hassle Factor, Fees, Body Scans And Porn Stars
    Posted by Andrew Compart 11:05 PM on Jan 13, 2010

    A new USA Today/Gallup poll raises the hassle factor issue. Among its reported findings, according to the USA Today article:

    "The survey, taken Jan. 5-6, reveals that 27% of those who've flown round trip at least twice during the past year are more likely now than in the past to travel by car, train or another mode of transportation to avoid the inconveniences of flying."

    The same poll shows 76% are dissatisfied with fees airlines charge for checking luggage or rebooking a flight. But if airlines are worried about that, you sure wouldn't know it. Delta, Continental and United all just raised their maximum checked bag fee (with a slight discount for pre-paying at online check-in) to $25 for the first bag and $35 for the second. That matches the maximum fee US Airways implemented in August.

    All of which shows that what will matter is whether how customers feel affects how they act. Will they actually purchase fewer tickets because of real and perceived air travel hassles, or shun certain airlines because of disgruntlement with fees? That's still debatable, on both counts. It is widely held that the "hassle factor" has impacted short-haul business travel, but not other travel, and Southwest's claim to increased market share because it does not charge for the first two checked bags remains a matter of fierce debate.

    On the subject of polls, here's another one, this time by CBS, that shows broad support in the U.S. for the use of full-body scanners for screening airline passengers (but a bare majority, 51%, favoring additional security checks for specific ethnic or racial groups, otherwise known as profiling).  As I mentioned in a previous blog post, a Gallup poll released earlier this week found that 78% of people who had taken two more airline trips in the past 12 months favored usage of the full-body image scanners.

    But here are opinions we could live without, and another sign of the news reporting apocalypse: a CNN iReport interviewing porn stars about their opinion on full-body scanning. The opinion of nudists probably isn't very relevant to the debate, either.



    Tags: tw99, polls, hassle, fees, security

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