The International Air Transport Assn. has given the U.K.'s Civil Aviation Authority an award, just not one it may want. it was named "the worst regulator of the year."
The assocation's outspoken director general, Giovanni Bisignani, handed out the label at this year's IATA annual general meeting in Istanbul. Bisignani points to London Heathrow as a clear example of what's wrong, noting that "service levels are a national embarrassment."
But what really irks the airline group is that CAA has increased costs at Heathrow even as problems there persist. During the past five years, charges have gone up 50% with another 86% hike to come in the next five years. "That only happens in monopoly land," Bisgnani quips.