But in the end, it’s not local officials or even employees who have to be pleased. It’s customers. So Edwards is happy that Embraer showed strong improvement in two independent surveys of customer satisfaction last year. And he cautions against bizjet builders who give too much weight to things like options to buy aircraft.
“They’ll talk about backlog, but not sales,” Edwards says of some of his competitors. “But they’re not sold until they’re delivered and you have a check.”