It will be an information-gathering tool, not a disciplinary tool, he adds. Armed with data, leaders can measure how much time technicians spend on billable work and target the root causes of decreased efficiency, through process improvements or through initiatives targeted at more “human” elements such as stress, distraction, disruption, fatigue or other universal degraders of performance.
“Our objective is safety of the technician as well as increasing utilization of technician time,” Hasekioglu concludes. “Technicians would like to reach the documents they need, the tools necessary for their work, the right GSE, but in most cases much of their time is spent seeking these things or going to a monitor and entering information about the job they have done. All these things can be automated through the network.”