To deliver on excellence in this industry, an appropriate attitude and corporate culture is paramount. It is not merely reflected in the grades of newly minted graduates. It is not merely in being individually brilliant. Rather, it is in the teamwork approach to maintenance in this industry. More importantly, it is the sense of commitment and social responsibility that must flow out into the maintenance activities at EGAT.

Our commitment is to the quality of our work, and to safety on the aircraft and the workplace. Our responsibility is to our stakeholders and our environment. Our stakeholders are people who ride on aircraft that EGAT services as well as our airline partners, engineers, technicians, and shareholders EVA Air and General Electric.

We at EGAT believe that the Evergreen culture of “Challenge, Innovation Teamwork” is aptly suited for service delivery in the MRO industry.

Are you getting much heavy maintenance work from customers in the U.S. and Europe?

EGAT is seeing increased levels of HMV work from these two regions and has been requested to take on more. However, EGAT will not take on additional business and work that compromises the quality and timely service delivery commitments on aircraft that it is known for.

How about from China?

EGAT's exposure to the Chinese market remains limited. The capability overlap of MRO providers in China with EGAT is large, supported by its comparatively more effective cost structure. EGAT expects cost parity with Chinese MROs in the next 5-10 years, and with that, more opportunities are expected.

What relationships do you have with airlines in China?

EGAT, along with EVA Air, has been fostering partnerships and business relationships with the Chinese carriers as well as the Civil Aviation Administration of China. EGAT provides some HMV activities and engine overhauls with several Chinese carriers, but their contribution toward EGAT's overall revenue base remains small.

Do you have any long-term ambitions to establish an MRO firm in China?