As organizations consider the complex role of human factors in maintenance safety, it is important to understand the way in which today's workers receive, process and apply information—and to find ways to build up their ability to reason and think critically. At the same time, technicians would do well to follow two of Lange's suggestions: First, do not blindly rely on the thinking of others. Think for yourself!
And second, reflect on and question information sources. Post these recommendations in the hangar to spark discussion and, ideally, some deeper thinking.