OEMs Offer New Generation Support For Next-Gen Jets
By Paul Seidenman, David J. Spanovich
Source: Aviation Week & Space Technology
July 22, 2013
Credit: Mitsubishi Aircraft Concept
Airframe OEMs are seeing new business opportunities and aftermarket revenue streams for their next generation of commercial jets, but customer support will not be business as usual.
“The OEMs have learned that each customer is unique and the ability to tailor support and react appropriately is vital,” says Richard Brown, principal consultant at ICF SH&E in London. Many of the new aircraft are commencing service with new operators in growth regions without traditional maintenance infrastructure. “Supporting a 787 operator in Ethiopia or Azerbaijan is harder than in Chicago or London, which is why airframe OEMs, such as Boeing and Airbus, are offering tailored maintenance programs for their new-technology aircraft,” he says.